Online Order Help Ebook FAQ

Purchasing Ebooks

How do I buy an ebook directly from Moon Travel Guides?
Browse our list of ebooks to see available guides and click on a title for more information. Under “Buy Now”, click the “Buy Now as Ebook” button to add the ebook to your shopping cart. You’ll then be guided through the Moon.com checkout process and can begin enjoying your Moon Travel Guide in just minutes.
Is it safe to use my credit card when purchasing from Moon Travel Guides?
Be assured that your credit card transaction on Moon.com is safe and secure. Moon.com is compliant with the Credit Card Industry PCI standard. Your privacy and the confidentiality of your personal information are very important to us. For more information about our privacy policies, please see Our Commitment To Privacy.
What will the credit card transaction look like on my statement?
Your credit card transaction is processed by the distribution division of Moon Travel Guides’ parent company. Your credit card statement will show “Perseus Distribution”.
Do I have to register at Moon.com in order to buy a Moon Travel Guides ebook?
No, creating a shopper login is not required to purchase Moon Travel Guides ebooks. Registering with Moon Travel Guides enables us to better assist you in the event of technical difficulties, such as if you need to re-download an ebook you have already purchased.
Can I still buy Moon ebooks from other online retailers?
Yes, Moon Travel Guides are also available as ebooks from Amazon, Apple, Barnes & Noble, and Kobo.
Who can I contact for help with my Moon Travel Guides order?
For help with your order, email bookstore@moon.com.

Downloading and Reading Your Ebook

What devices will display my Moon ebook?
You can read Moon Travel Guides ebooks on Apple iOS and Android devices using almost any reader app. Popular free reader apps include Aldiko Book Reader (Android), Kobo (Apple iOS/Android), Nook (Apple iOS/Android), and Bluefire Reader (Apple iOS/Android).

For computers and Windows devices, download the free Adobe Digital Editions reader. Go to the Adobe Digital Editions homepage to download the appropriate version for your platform and install it on your computer or device.

Can I download an ebook again if I have a problem?
Yes. If you purchased your ebook using your Moon.com customer account, access your order history by signing in to your account using your shopper ID and password. Your order history includes download links for all ebooks you have purchased from Moon.com. Alternately, you can re-download your purchase using the download link in the email receipt you received at the time of purchase.
Can I download an ebook again if I get a new computer or device one year from now?
Yes. From your new device, sign in to your account using your shopper ID and password to access your order history, which includes download links for all ebooks you have purchased from Moon.com. Alternately, you can re-download your purchase using the download link in the email receipt you received at the time of purchase.
Why is Adobe Digital Editions or my reader app asking me to authorize my computer or device?
Authorizing your computer process allows your computer or device to read Adobe DRM-protected ebooks. Within your reader app, authorize your Apple iOS or Android device using your Adobe ID. Adobe Digital Editions will request authorization using your Adobe ID on your Windows device or computer. For more information about Adobe IDs, see Do I need to create an Adobe ID?.
What is Adobe DRM?
Adobe Digital Rights Management (DRM) is copy protection software for ebooks.
Do I need to create an Adobe ID?
Creating an Adobe ID is recommended. Adobe ID creation allows for automatic updates for your ebook reader. If you do not already have an Adobe account, create one here.
I downloaded my ebook and got an .acsm file. Now what?
On your computer, the .acsm file must be opened in Adobe Digital Editions. If you do not already have Adobe Digital Editions installed, get it here.
Who can I contact for help with my Moon Travel Guides ebook?
For help with your ebook, email bookstore@moon.com.

Finding Your Ebook

How can I find an ebook for a specific destination?
Browse our guidebooks to see available guides and click on a title for more information.
Why aren’t all print Moon Travel Guides also available as ebooks?
We make every effort to offer as many travel guides as possible in both print and ebook format, but we also want to ensure our ebooks adhere to the same standard of quality as our print guides. While this means some ebooks are available slightly sooner than others, we’re constantly making more Moon Travel Guides available as ebooks.
How do I know that I’m purchasing the most recent edition?
We make only the most recent editions available in the bookstore at Moon.com, and update our site as soon as new editions are published.